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Incident Templates in ITSM
Posted: 25 November 2009 01:20 PM  
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Hi All,

I apologize for the very “green” question, but I started working for a midsize helpdesk (around 20 people) and about 10,000+ people to support. We use ITSM and I am wondering if it is possible to create templates for Incidents. For example if someone calls in with a password reset request is there a way for me to make a template so all I have to fill out is the users name? (It is ITSM verision 6)

Thanks in advance

Trish

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Posted: 07 December 2009 12:05 AM  
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Yes..It is in the version 6 for that templates..

Jaxone
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Posted: 08 February 2010 01:32 AM  
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Posted: 01 March 2010 05:08 AM  
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Hi TRish,

Coudl you please let me know whether you have a template for common issue like password resets etc, if so do mail me to . It will be very helpful of you.

Thanks,
Hajira

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Posted: 22 June 2010 05:06 PM  
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Hi Trish,
can you tell us if you ever resolved this issue and if so, can you tell us exactly what you did?

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Posted: 07 December 2010 12:01 AM  
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How do you deal with it.

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Posted: 11 January 2011 11:31 PM  
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Posted: 31 October 2011 06:07 AM  
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Posted: 11 November 2011 11:15 AM  
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Posted: 01 December 2011 01:20 PM  
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Posted: 15 December 2011 07:31 PM  
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Posted: 16 December 2011 11:03 AM  
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Posted: 16 December 2011 05:49 PM  
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Posted: 18 December 2011 05:21 PM  
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