06/13/2006
Measures Of ITIL Performance Contribution Lacking, Survey Shows
Posted by ITSM Community Administrator
From: Compass America
Story by: John Sansbury
In recent years, organizations have increasingly adopted a variety of “best practice” frameworks as part of their performance improvement and service management strategy. The Information Technology Infrastructure Library (ITIL) has emerged as the most popular of these methods. While few doubt the general benefits of ITIL, the ability to quantify gains resulting from its implementation remains elusive.
To read more: Article Link